Want to send the suppressed alerts only via email and not via phone call to the on-call user? So that the user does not receive call during off-hours and can work on suppressed alerts on next day.
How can we send the suppressed alerts of PagerDuty to On Call person via Email
Hello @vishal.pambla!
The idea for suppressed alerts is to avoid notification fatigue and therefore it’s not possible to replace on notification mechanism with other. If an alert has been suppressed during off-hours, the user can see it in the Alerts page with the status “Triggered (suppressed)”.
Two points that I think might lead you in the right direction:
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Alerts do not generate notifications to users, incidents do. Alerts only trigger incidents. You can use Incident Workflows or choose a default Escalation Policy to notify the on-call user.
This will follow the Notification Rules configured by each user on their profile.
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If the user is off-work then he shouldn’t be the defined as on-call. Leverage your Escalation Policy to configure schedules properly.
If your service doesn’t need 24/7 support define an Escalation Policy that only assigns incidents to users (and notifies them) during work hours.
If no one is on-call, no incident will be triggered (go here for more information).
Let me know if this helps.